In this breakout, we’ll spotlight a Paperless Parts customer who’s used better quoting discipline and visibility to improve real financial performance metrics. We’ll dig into what they actually changed (process, pricing, follow-up rhythm, mix of work, and quoting throughput), how they measured impact, and the leading indicators they watch to keep margin and cash predictable. Bring your questions and leave with a handful of practical plays you can apply immediately to drive financial resilience in your shop.

Level/Prerequisites: Beginner-friendly, with extra depth for owners, GMs, and leaders in estimating, finance, and operations who care about margin, cash flow, and stability.